JCPenney Kiosk Login, JTime and Customer Service Guide (2023)

JCPenney is well known departmental chain store, it covers 689 locations in 49 states of United States, as well as in Puerto Rico. Founded in 1902, by James Cash Penney, its headquarters in Plano, Texas, United States.

JCPenney Company specifically designed a website for their employees named JCPenney Kiosk. Jtime is an employee management system. With the help of this Associate Kiosk, the life of employees has become easy.

It helps them with their:

  • Schedule
  • Make to order
  • Paycheck
  • Paid time over
  • Leave of absence.

JCPenney Employee Kiosk

JCPenney employee kiosk have been used for employee convenience and business efficiency. It is easy to use. You need a basic guide to accomplish this. Follow this guide and you will be able to easily check your schedule and can use many features for your job at JCPenney.

  1. Visit from your web browser.
  2. You’ll see a lot of choices of mediation of work disputes to worker’s recognition.
  3. Click on ‘Kiosk’ option.
  4. A Login homepage will open.
  5. Once the page opens, enter your login credentials.
  6. Next click on ‘Login’ button.
  7. Then click on ‘Clear’ button to rewrite your login credentials.
  8. Again click on ‘Login’, you’ll be taken right to the webpage dashboard.
  9. Now, you can see your paychecks, Jtime, absence leave and other information.

Printing Paystub And W2 Form

Current and former employees of JCPenney can visit the portal to print a paycheck or W-2 tax form.

Printing A Paystub

  1. After login in your account, click on “My Money” option.
  2. On the left, click on “Pay” option.
  3. Find the check you want to view by clicking anywhere on that line

Printing A W2 Form

  1. After your login, click “view W-2/W-2C forms”
  2. Click anywhere on the line with tax year
  3. If you are in need of a different year, click on “View a Different Tax Year”

JCPenney Customer Service

If you have any query call on this customer service number

Customer Service Number: 1-888-890-8900


Few common questions asked by users:

Q.1 Where is my check?

Go to JCPenney official portal and log into your Associate Kiosk to view your paycheck stub.

Make sure paycheck option says ‘Advice’ or ‘Check’. Because it will determine whether it is a paper check or a direct bank deposit.

Q.2 What to do if I just received my paycheck, but the deductions are wrong?

If you have received a salary, but the deduction is incorrect, you must call the JCPenney Benefits Center at 1-888-890-8900 and ask for health and insurance.

Q.3  What to do if I am unable to use the Associate Kiosk and I am not on a leave of absence?

JCPenney Home Office associates should call 972-431-6900. While at all other locations, call JCPenney Shared Services at 1-800-879-1111

Q.4 What to do if my balance of MTO/PTO is wrong and my working hours are wrong, or I question how they got that value?

In such a case, you are required to view the information on the MTO/PTO programs that you can download from the Benefits Library in the JCPenney Benefits website.

If anything else or any corrections are needed, please speak to the store leadership.

Emily Sadler: